Policy overview
What This Privacy Policy Covers
This policy applies to every superace1 account holder and visitor, covering all interactions with the platform including registration, PHP deposits and withdrawals, gameplay, VIP Club participation, and communications with support.
1. Information Superace1 Collects
Superace1 collects personal information when you register, verify your account, make a PHP deposit or withdrawal, use platform features, contact support, or visit the site. The main categories are:
- Identity information: your full name, date of birth, gender, and government-issued identification details provided during registration or verification.
- Contact information: email address, mobile number, and residential address in the Philippines used to communicate with you and confirm your identity.
- Financial information: e-wallet references (such as GCash, Maya, GrabPay, Coins.ph), bank account details (such as BDO, BPI, UnionBank), card type, partial card number, transaction amounts in PHP, and processed transfer records.
- Account activity: login history, games played, wagers placed, bonus usage, VIP Club tier activity, and responsible gaming settings chosen.
- Device and technical data: IP address, browser type, operating system, device model, session time, page interactions, and connection logs collected automatically when you use superace1.
- Communications: messages, queries, and documents exchanged with superace1 support, including complaint records and verification submissions.
Superace1 does not collect sensitive personal data beyond what is necessary for identity verification, payment processing, regulatory compliance, and responsible gaming monitoring.
2. Why Superace1 Collects This Information
Personal data collected by superace1 is used for specific, limited purposes tied to operating the platform for Philippine players:
- Account operation: registering your profile, verifying your identity and age, maintaining your account balance, recording game activity, and processing PHP transactions accurately.
- Payment processing: facilitating deposits and withdrawals through GCash, Maya, GrabPay, Coins.ph, InstaPay or PESONet bank transfers, BDO, BPI, UnionBank, Visa, and Mastercard by confirming that funds belong to the verified account holder.
- Security and fraud prevention: detecting unauthorised login attempts, identifying suspicious account activity, preventing duplicate registrations, and responding to reported security concerns.
- Compliance: meeting verification, anti-money laundering, and responsible gaming obligations that apply to the operation of superace1.
- Service improvement: analysing aggregated and anonymised usage data to improve platform performance, navigation, and available features.
- Communication: sending account confirmations, transaction receipts, security alerts, support responses, and relevant promotional messages where you have not opted out.
3. PHP Transaction Data and Payment Security
Superace1 processes financial information to enable deposit and withdrawal activity in Philippine pesos. This means we record the amount transferred, the payment method type, reference numbers, transaction timestamps, and account identifiers associated with each movement of funds.
Superace1 does not store complete debit or credit card numbers. Sensitive card data is handled by payment processors and is not retained in the superace1 platform database beyond what is required for transaction identification.
Superace1 may be required to verify that the payment method belongs to the registered account holder before approving a withdrawal. This is a protective measure that helps prevent fraud and protects both the member and the platform. Submitting accurate and consistent payment information during registration is the most reliable way to ensure transactions are processed without unnecessary delay.